Thank you for shopping at ichoselive.com.
Exchange, Return and Refund Policy
Eligibility for Refunds and Exchanges
• Your item must be unused and in the same condition as you received it.
• The item must be in the original packaging.
• To complete your return, we require a receipt or proof of purchase, and tracking number (if applicable)
• Only regular priced items may be refunded, sale items or reduced priced items cannot be refunded.
• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us so we can assist you with the exchange.
Exempt Goods
The following are exempt from refunds and exhanges:
• Gift cards
Partial refunds are granted (if applicable)
• Any item not in its original condition that is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
Late or Missing Refunds
• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
• If you have done all of this and you still have not received your refund yet, please contact us at the information below.
Shipping and Delivery Policy
1. SHIPPING AND DELIVERY OPTIONS
Domestic Shipping
Standard (5-8 Business Days): $8.00
Express (3 Business Days): $25
2. PROCESSING TIME
Orders are processed within business day(s) excluding weekend and public holudays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.
3. CANCELLATIONS
After an order is submitted, processing begins, and the order cannot be canceled. If There are questions about cancelling and order, please contact us at the information below. We will do our best to offer an exchange or refund and discuss our cancellation policy.
4. RETURNS
Returns will be accepted within 15 day(s) from the original purchase date. Items must be returned unused and in their original condition. Some items, such as items on sale, may be ineligible for returns, such items will be properly disclosed before submitting an order.
5. DELAYED ORDERS
In the event of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier for the item’s status with proper tracking numbers.
6. DAMAGED ORDERS
Is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.
7. SHIPPING RESTRICTIONS
Orders cannot be shipped to P.O Boxes. Please provide a physical mailing address.
The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method.
8. CONTACT
For questions about this shipping policy , please contact:
EMAIL: mike@mikecoyspeaks.com
PHONE NUMBER: 719-828-8171
ADDRESS: 6547 N Academy Blvd #585, Co Springs, CO 80918